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Shipping Policy

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Shipping Policy

Shipping policy

All orders are processed within 4 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with your tracking number when your order has shipped.

Free Shipping Over 95 $ of Purchase

As mentioned in our homepage, customers are eligible for free shipping** which they can choose the option at checkout when they purchase above 95 $ CAD  (before taxes, discounts or any other fees) through our website.

If the customers purchase under 95 $ CAD, a flat 10 $ CAD will be charged for shipping worldwide**.

**Additional fees of up to 30 $ USD can be requested by the shipping company if the customer’s address / zip code is considered as a “Remote Area” or “International Out-Of-Delivery Area”. 

Unfortunately our system cannot determine the amount or the address of the customer is in a remote area when collecting the freight. We are only advised when it’s ready to ship. The customer will be contacted through email to inform them about this situation.

The customer is eligible to pay for the additional shipping fee or to cancel the order and get a full refund. If the customers refuse to pay for the surplus charges and doesn’t want to cancel the order, Dress Me Tour is authorized to cancel the order and refund the full amount to the customer.

UNDER NO CIRCUMSTANCES, CONDITIONS OR OBLIGATIONS, DRESS ME TOUR IS OR WILL BE RESPONSIBLE TO COVER THOSE FEES. 

To determine if your address/city/zip code is considered as a “Remote Area” or “International Out-Of-Delivery Area”, please refer to the following document by clicking here.

Delivery Delays

Shipping takes about 7 to 14 business days to reach destination countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.

As our warehouse is located in Asia, certain local holidays can sometimes extend the delivery delays up to 21 business days.

Due to COVID-19, the delivery company have shipping limitation enforced by their policies and government that may caused some delivery delays that are out of our control.

Import Duties & Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dress Me Tour is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Tracking Information

Once the item is shipped, customers will receive an automated email with the tracking number to the email registered during checkout.

The customer is entirely responsible to ensure and to keep track of their packages for any situation. If you don’t receive an automated email with the tracking after 10 business days, you will need to follow up with Dress Me Tour by contacting us via our social media channels or via email at info@dressmetour.com. We also suggest to verify your junk/spam mailbox just in case if it happened that the email went in that folder.

Dress Me Tour is and will not be responsible for your package once is shipped. Dress Me Tour will not follow up or contact the shipping company / customers for any concerns, questions, or problems with the package. The customers is entirely in charge to keep track and contact the shipping company for any situation.

Shipping to P.O. boxes

The shipping company does not deliver to PO Box. Any PO Box address will be refused and the customer will be contacted & informed about the situation.

Refunds, returns, and exchanges

Kindly refer to our Easy Return policy page for more information

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